How to Express Genuine Care

We have all heard of organizations, but hopefully, not experienced them firsthand, that have beautiful and eloquent words written on a wall about fostering an environment of care and compassion.  Too often, however, the truth is hiding behind the wall, hoping not to be exposed.  If you really want to live those words, showing genuine care for your employees goes beyond mere benefits and salary. It’s about fostering a positive work environment where employees feel valued, supported, and inspired. Here are some effective ways to demonstrate that you genuinely care about your team members:

  1. Open and Transparent Communication

Communication forms the backbone of any healthy work relationship. Ensure that communication channels are open, transparent, and accessible to all employees. Encourage feedback and actively listen to their concerns and ideas. This not only shows that their opinions matter but also builds trust and a sense of belonging. Be willing to collect this feedback anonymously Home | Great Place To Work® until you have built a culture of trust.

  1. Recognize and Reward Achievements

Acknowledging the hard work and achievements of your employees is crucial. Recognition (thrivesparrow.com)Publicly recognize their efforts through praise in team meetings, internal newsletters, or company-wide announcements. Personalized notes or thank-you emails can also go a long way in showing appreciation for their contributions. Recognize that different types of employees appreciate being recognized in different ways.

  1. Provide Growth Opportunities

Invest in your employees’ professional and career development by offering training, workshops, and opportunities for career advancement. When employees see that you are committed to their growth and success, they feel valued and are more likely to stay engaged.

  1. Flexibility and Work-Life Balance

Supporting work-life balance shows employees that you understand their personal needs and well-being. Offer flexible work hours, remote work options when feasible, and encourage them to take breaks and vacations. Respect their time outside of work, and they will appreciate the trust and support. We live in a 24/7 connected world and your employees need you to model the fortitude to disconnect. 4 simple ways to disconnect from digital world (overhere.eu)

  1. Create a Positive Work Environment

A positive workplace culture can significantly impact employee morale and satisfaction. Foster a collaborative and inclusive environment where everyone feels respected and supported. Organize team-building activities, celebrate milestones together, and promote a healthy work-life balance.

  1. Provide Competitive Benefits

While benefits are not the only factor, they do demonstrate your commitment to your employees’ welfare. Offer competitive health benefits, retirement plans, and perks that align with their needs and expectations. Workplace Benefit Trends By Generation In 2024 – Forbes AdvisorThis is the first time in history that we have had this many generations in the workplace at once and needs vary significantly.  Showing that you prioritize their well-being reinforces your care for their overall quality of life.

  1. Empathize and Support During Difficult Times

Life challenges can affect employees’ performance and well-being. Show empathy and provide support during difficult times such as illness, family emergencies, or personal crises. Flexible leave policies and compassionate support can make a significant difference in how employees perceive their value within the organization. No one who is struggling in the five areas of wellness: social, emotional, physical, financial or career well-being, can bring their best selves to work.

  1. Encourage Work-Life Integration

Help employees integrate their personal passions and interests with their work whenever possible. Work-Life Integration: What It Is And 5 Ways to Develop It (betterup.com)This can be through volunteer opportunities, supporting causes they care about, or allowing them to pursue projects aligned with their personal values within the company.

Conclusion

Showing employees that you genuinely care about them involves more than just words—it requires consistent actions that prioritize their well-being, growth, and happiness. By fostering a supportive and inclusive work environment, recognizing their contributions, and investing in their development, you can cultivate an inspired and loyal team that contributes to the overall success of your organization. Remember, when employees feel valued, respected, and cared for, they are more likely to be engaged, productive, and committed to their roles for the long term!

A Better Approach to Succession Planning

Effective succession planning Succession Planning Basics: How It Works, Why It’s Important (investopedia.com)has evolved from its traditional focus on executive roles, and the decades old 9-box, to include non-executive and middle management positions, skills mapping and experiences. Succession Planning: What the Research Says (hbr.org)This strategic shift recognizes the importance of nurturing talent across all levels of the organization and identifying specific skill sets, to mitigate risks associated with talent and skill gaps and turnover in the leadership ranks.  This extended focus ensures organizational and operational stability.

By investing in a creating a pipeline of talent across organizational levels, businesses not only safeguard against disruptions in key functions but also foster a culture of internal talent mobility, focused on growth, development and retention. This proactive approach creates and engaged workforce which will ultimately drive better productivity metrics, companywide innovation, and ultimately, greater employee satisfaction and lower turnover. 

Identifying Key Talent at Every Level

Traditional succession planning often focuses only on executive roles. By broadening their focus, organizations can create a culture and a process that identifies high-potential employees throughout the organization and work to offer opportunities that accelerate their growth. There are a number of key players that can positively impact this process including executives, functional leads and subject matter experts.  Each can play a pivotal role in organizational success and are integral to succession planning efforts.

A Focus on Skills and Experiences

By creating skills and experience inventories, Succession Planning: The Skill-Based Strategy (growthspace.com)much of the inconsistency is removed from the old process of rating employees against competencies and potential. No longer are employees at the mercy of a manager with impossibly high standards. This approach shifts the responsibility to the employee who self-rates and a number of SME’s across the organization to vet the ratings.

Practical Implementation Strategies:

  1. Skills Analysis and Mapping- Consider the skills necessary to perform the essential function of the position.  Ideally, a skills inventory will be created internally and categorized by function What Is Skills Mapping? (With Definition and Benefits) | Indeed.com
  2. Employee Input- Employees will input their skills into their HCM profiles
  3. Management and Stakeholder vetting- Leaders and other stakeholders will vet the employee’s skills, asking questions to ensure full mastery
  4. Understand the importance of experiences- to the skills inventory should be a parallel set of experiences that are necessary for success in the role
  5. Identification of critical roles: Conduct comprehensive analyses to identify critical roles across the organization. Understand which roles are needed for business continuity
  6. Risk Analysis and Scenario Planning: Develop a skills gap analysis so you can anticipate potential disruptions through scenario planning, ensuring readiness to mitigate operational risks.

Investing in leadership development programs, mentoring initiatives, and personalized training opportunities empowers employees at all levels to enhance their skills, experiences and readiness for future leadership roles. By supporting career growth and recognizing employee contributions, organizations cultivate a culture of loyalty and continuous improvement, essential for long-term success and competitiveness.

 

Mid-Year Crisis

We have all heard of the proverbial mid-life crisis where people in their 40’s or 50’s start to take stock of their lives, celebrating or lamenting what they have or have not accomplished.  Many of us go through the same feelings, albeit on a smaller scale, when the mid-year hits. It signals that it is time to take stock of what we and our teams have accomplished to date and determine how to prioritize our goals over the course of the rest of the year to ensure that we finish where we want to be, having accomplished everything we set out to do in January.  

Take stock

For those without an automated goal planning platform or for those of you have a platform that you don’t check into and update very often, now is the time.  Review what you committed to in January, update what has been accomplished and decide now what shouldn’t still be on the list. Business priorities change constantly and initiatives that seemed critical in January may not be so any longer.  Or, conversely, there may be projects that need to be added.

Prioritize

Align with key stakeholders in the organization to ensure that you understand not just HR priorities, but organizational priorities.  Where can you make the most meaningful contributions?  Whose buy in do you need? Ensure that you communicate these priorities to your team so they clearly understand which projects have the most visibility and are in a critical path.  

Assess resources and expertise

If there are significant changes to the plans that were carefully laid out in January, you will need to re-assess both the resources you have at your disposal and the expertise that exists within your team. In most cases there will be options.  You will be able to make a case for leveraging external resources if required to get the job done.  If it a training and expertise concern, now is a good time to explore additional training opportunities for your team members to ensure they are better prepared in the future.  

Develop Training Plans

To ensure that everyone on your team is prepared to tackle their new assignments for the remainder of the year, you may need to add “Training Plans” to your own goals. Assigning responsibilities to employees who are not adequately trained is a lose lose proposition.  No one wants to appear incompetent. Remember that training and development is a process that takes place over time. The plan itself is not the end, but rather the means to achieving a skill set or competency.

July 1st, just like January 1st, is a time to take stock of what has been done and what is still to come.  Re-assessing our priorities now assures that we finish out the year proud of what we and our teams have accomplished on behalf of our organizations!

Defensiveness

sherrie-suski-defensivenessDefensiveness is defined as the quality of being anxious to avoid criticism and/or the behavior intended to defend or protect.  Some have even defined it as reacting with a war mentality to a non-war issue. While none of us relishes criticism, it is a necessary part of growth.  To be able to see ourselves as others see us is a gift that allows us to leave old habits behind and adopt new, healthier ways of having relationships with others.  

An Open Heart

Changing defensive behavior stars with being able to listen with an open heart to what is being said.  Assume the person has your best interests in mind and is sharing something that you need to hear. Try and clear you mind so that you are truly listening and not rehearsing your next defensive statement in your mind while they are speaking.

Express Your Feelings

Being able to openly express your feelings is requisite to becoming less defensive.  Letting people know in a calm manner when they have upset you is not being defensive.  Lashing out with an inflammatory statement is. 

Building Trust

Working through conflict builds trust in any relationship.  It assures both partners that they can trust each other; they can be honest and acknowledge that any relationship is a work in progress, not fixed or defined on just one person’s terms or one moment in time.

Toxic Comments

Bottom line: if we don’t learn how to deal with our grievances head on, inevitably we deal with them indirectly, most often in more toxic forms: by teasing or making snide comments, holding grudges, or by growing more indifferent over time. 

Of course, it’s difficult to give and receive healthy criticism if we’re clinging to a defensive attitude. If you feel yourself become defensive, try to see if you can simply acknowledge it, and work through the conflict as honestly and generously as possible.

Self- esteem

Temperament, history, and, most importantly self-esteem can impact how we respond to criticism.  Some people have so much negative self talk occurring in their heads that they feel they just can’t accept any more from someone else.  Realizing that just because someone is criticizing one issue, does not mean you are a bad person overall is key to building better relationships

People who are more prone to defensiveness may perceive an attack in certain situations in which people with resilient and calm temperaments would perceive none. Experiment with viewing the situation from different vantage points.

Overall, defensiveness in life will hold you back from building better relationships and from growing as an individual

Human Resources Strategy

Once you have assessed your Organizational Culture and understand where you stand, you can move on to HR Strategy in support of that strategy.

The journey toward assessing and implementing your HR strategy may follow the same below five stages.

Functional

Minimal overarching strategies direct the HR team’s efforts. The HR team is largely reactive to the business stakeholders with respect to independent processes (talent acquisition, training, succession, compliance, compensation, etc.) The scope of HR’s roles and structure hold the function back from understanding the business and the employees. Several HR systems may still be manual. The team is focused on the day to day activities without understanding their impact on the organization.

Cross- functional

Strategies regarding critical HR functions (talent acquisition, management development and performance management) are project managed and process-driven, but they are not integrated. There may also be differing degrees of maturity. All functions within HR begin to engage more proactively with the business to ensure alignment, but efforts are not consistent, and change tends to happen slowly.  There are no launch plans and programs introduced, while valuable, may seem disjointed.

Building

Key HR processes start to become integrated as the organization recognizes the need for greater adaptability. Better alignment between the HR strategies and the business strategies is starting to take place. The cascading of organizational goals as a way to guide individual and team objectives and development begins to become pervasive.  Employees start to see the alignment between HR programs from various functions.

Enhancing

HR Programs such as talent acquisition, management development, succession, engagement and incentives are connected to one another in order to heighten the output of the organization. The business strategies are routinely translated into HR strategies, so the HR team remains in-step with the company.  There is a path that HR is capable of walking the organization down. An understanding of how each program introduced flows into and builds upon the one before.

Optimized

Sophisticated and integrated near and long-term HR strategies exist, usually in the 3-year range. Strategic objectives, which are typically cross-organizational, require HR leaders to collaborate cross functionally, creating shared goals and actions. Collectively these behaviors drive successful business outcomes. The strategy is continually reviewed to ensure it is on track with the business and averting unnecessary risk. When necessary, the strategy is rapidly altered based on data-driven inputs to stay on course.  Automation and data based decision making are key at this advanced stage.

Not every organization will achieve the optimized state, but it is, nevertheless, a worthy goal.  HR gains their seat at the table by being able to positively impact the business and align their processes to business outcomes.

Compensation- Getting it Right

sherrie-suski-compensation

This time of year brings all the excitement of the holidays, Halloween, Thanksgiving, Christmas and Hanukkah, among others.  Amid all the festivities, for many organizations, it brings Compensation planning activities including revisions of salary structures, decisions on merit increases, promotions, adjustments and bonuses.  Before you say “Bah Humbug” let’s take a closer look at how to structure a compensation plan and why it’s so important to your organization. 

For all of the articles out there espousing compensation as a short term motivator, compensation speaks to our employees.  It tells a story of how we perceive their value in the workplace.  There is little that is more important than the value one sees in oneself and that is partly determined by the value others place on us and our contributions.

Ask Questions

You have to start out by asking the right questions in order to determine what your company’s compensation strategy should be.  It’s OK not to have all the answers, they will provide topics for discussion with your internal teams.

What are your goals?   

It’s important to know what problem you are trying to solve before you launch into a strategy to solve it.  Do you have excessive turnover?  Are you having a hard time attracting candidates?  Are you losing your high potential employees at an alarming rate?  Do you need to focus certain groups on different goals

How would you define your market?

Is it defined solely based on a geography you are in?  Do you need to include competitors outside of your geographical regions?  Is it domestic or do you have international competitors as well?  Sometimes, you can get a good clue to identifying this by asking where do your employees come from, and where do they go when they leave?

How competitive do you need to be?   

Some disciplines like Big Data are highly competitive and there may only be a handful of candidates that everyone is competing for.  On the other hand, if your positions are relatively common and there are many candidates available, you may be able to set you target closer to the 50th percentile and be just fine

What and how should you reward?  

What behavior do you want to reinforce and what types of rewards will you give?  The most effective plans focus on a Purpose Statement and/or Guiding Principles.  Your rewards should ultimately drive the culture you are trying to create.  Even monetary rewards come in many different forms.  They could be merit increases, promotions, short term or long term cash incentives.

All of the above questions will help to guide you toward the most effective compensation strategy for your organization and drive employee productivity forward. 

 

Let leaders lead

sherrie-suski-let-leaders-lead

Most who enter the Human Resources disciplines due so out of a desire to help others and to help the organization to align their employee workforce with the goals of the company to further productivity.  Often times, however, we forget to let our leaders lead.  Especially as an organization grows, HR functions need to adopt a “train the trainer” approach more than a train everyone approach.  Although enlightened organizations put their full support and resources into HR functions, the team still has a responsibility to be able to scale the organization without adding significant numbers of HR team members.  Efficiency is key.

Train- the- trainer

A train-the-trainer model allows experienced trainers to show a less-experienced individuals how to deliver courses, workshops and seminars. http://work.chron.com/train-trainer-model-5463.html Usually, a new instructor first observes a training event led by the course designer. A train-the-trainer approach can build a pool of competent instructors who can then teach the material to other people. Instead of having just one instructor who teaches a course for a long time, you have multiple instructors teaching the same course at the same time. This ensures that employees get timely training to complete tasks according to company policies and procedures.

Identify SME’s

SME’s or subject matter experts exist in all corners of the organizations and at all levels.  It is a fairly good bet that your excel gurus are not sitting in the corner office.  Tap those resources!  Find out how has a skill set that the rest of the organization could benefit from and engage the SME to deliver the training. This serves two purposes.  One, it enhances your pool of trainers and two, it gives well deserved recognition to a group of people who might be overlooked otherwise, further engaging them in the business.  

Step out of the way

The inclination is to teach every class to every audience, but the real goal is to get the training out to a broad audience in a timely manner.  Like a proud parent, you need to teach your junior trainers your techniques, ensure that they know their material, do a few dry runs with them and then let them launch.  Will it be perfect, no. Will it improve with time, yes and will you gain far more by engaging your workforce then trying to do it all yourself, a big YES!

Training is not a one and done.  It is a process over an unending period of time that, done correctly, not only teaches a new skill, but also engages and inspires a workforce to do greater things both in their work and personal lives.

Teach a Man to Fish

One of life’s conundrums is the choice of when to do something for someone and when to teach them to do it for themselves.  This is an age old struggle between parents and children, teachers and students, managers and employees and the Human Resources team and our internal customers.  We all want to help those in need whether it’s a child struggling to open a heavy door or an employee who needs a quick answer.  But are we really “helping” when we constantly rush in to be the hero or are we really fueling a need within ourselves?  Might it not actually be better to teach someone how to be self-sufficient and then step back and out of the way?  This would allow you to make a greater and more broad reaching impact.

Especially for those of us in HR who, generally, are in this function because we enjoy helping others, we might want to take a look at how to more effectively “help” others in the organization.  It would be beneficial to have a plan when someone comes to you with a problem.  A way to identify whether this is a crisis and an immediate need or an opportunity to teach someone to be able to do it for themselves.

Urgent or Immediate needs

HR gets bombarded daily with immediate needs or at least needs that the internal customer thinks are immediate needs.  A few examples of actual immediate needs:  Someone has fallen and you need to call 911, someone is making credible threats and needs to be escorted out of the building, access to systems need to be shut down due to an involuntary termination for cause.  These are the types of needs that you will always handle and are probably not teachable, necessarily, to someone else.

Important needs

Important needs are those that are important but not urgent.   Examples might be a question on an incentive plan and how it works or an update on a particular position you are hiring for.  Some critical needs can lend themselves to establishing SOP’s, Standard Operating Procedures.  Requisitions reports can be created and distributed so that managers can check statuses of their openings.  Webinars can be held to explain the nuances of the incentive plans.

Routine needs

Routine needs are those that someone will call you for every time they need the answer. Someone has an address change, or a title change or a change in the car reimbursement program.  Routine needs are wonderful teaching opportunities.  Offer to walk the person through the steps needed and then establish the SOP’s, standard operating procedures,  and let them know where to access them.

Un-needs

Occasionally, you run into those people, or they hunt you down, with on-going, what we will call, un-needs.  This is the desire to have someone listen to them by creating a perceived need.  In these situations, the best thing to do is to politely remind the person that you have a call coming in or must get back to your work.  You can train someone out of this behavior, but not necessarily teach them.

By defining the different classification of needs, you will work more efficiently, have a broader impact and be able to help others to help themselves.

Compensation systems

The last component of an effective HRIS is a Compensation system.  A sophisticated compensation system will save you hours of number crunching using excel spreadsheets.  Many of these systems are sold as a component of Performance Management systems, but there are a few stand alone ones as well.  It is always best to integrate where possible because you save yourself the time and effort involved in paying someone to write the integration software for you and the headaches that come with integrating two systems that were not designed to work together.

The capabilities you want to look for in your Compensation Systems are:

Integration

Ensure that your performance management system and your compensation system are fully integrated so that all the performance scores from the manager’s appraisal,  employees’ self-appraisals and any 360 reviews you have, flow over to your compensation system.  This will make is significantly easier for your managers to be able to rank employees and doll out the appropriate performance based merit increases.

Pro-ration

You want to ensure that your system has the ability to handle pro-rations, preferably down to the day, so that employees who start on September 1st are not eligible to receive the same increase as employees who started January 1st.  If you have implemented an annual bonus program, ensure that the pro-ration will apply here as well.  Also ask if it will handle lump sum increases if someone is at the range max.

Edit Capability

One of the most frustrating aspects of a poorly designed compensation system is when it does not allow for edit capability all the way up the line.  If the spreadsheet gets to your VP’s and they have to send it all the way back to the supervisors to make changes, you will lengthen your process considerably.  You should be able to pick and choose who you want to give edit capability to for each spreadsheet.

Co-planners

Invariably someone will pick an inconvenient time to terminate and you will be left with a situation where you need to assign another person to actually complete the merit increases for their group.  Your system should allow you to select a co-planner or, even better, to switch managers once the process has already launched. 

Custom Reporting

Your system should come equipped with an easy to use and easy to understand reporting functionality.  Nothing is as frustrating as having a new system and then having to dump everything in excel in order to actually manipulate the data.  Spend some time up front fully understand the reporting capability and figuring out whether it will truly provide you with the info you need to report on.

Multiple types of Compensation

Your system should handle base salary increases, short term incentives and long term incentives like Equity awards or RSU’s.  A system that cannot adequately handle long term equity incentives will give you a lopsided view of your employees’ compensation and how that compares to market

As with the other components of the HRIS that we have talked about, putting twice as much time in up front as you expected will yield the best results in the end. 

Are You Networking Correctly?

networking

 

Every professional should be constantly working to develop their networking skill set. The word “networking” is thrown around in almost every career-oriented workshop or classroom, but many people do not fully understand the benefits of proper networking, and struggle with determining exactly what networking entails. In my line of work, I’m constantly seeing well-networked individuals flourish, because a great network provides great opportunities. These are a few networking tips to follow whether you’re just getting into the game, or a seasoned networking vet looking for a refresher.

 

Practice Makes Perfect

Networking can feel very overwhelming and intimidating to some people. If you’re an introvert, the best thing to do is to practice. Find a few networking groups and start making contacts. Dr. Ivan Misner, Founder and Chief Visionary Officer of Business Network International, says that you should create four different networks of people:

  • Casual Contacts: The individuals you meet by attending mixers and general networking events.
  • Strong Contacts: Business professionals you interact with at industry specific events and groups. (Depending on your industry, you may be able to find groups that gather frequently with the specific goal of creating strong business relationships.)
  • Knowledge Contacts: People you meet through professional associations.
  • Online Contacts: Casual contacts that you connect with online.  (We are in the age of the internet, and your online presence can be the key to your next big career move. Linkedin is currently the most effective online networking site available. )

 

Network Before You Need To

If you’re just getting out of school, be sure to keep in contact with professors, classmates, family friends, etc so that you have a network of people to turn to during the first job hunt. If you’re thinking about changing jobs or industries, start attending events and bulking up your network before you feel like you MUST leave. The one thing that “seasoned” (trustworthy) networkers shy away from are individuals who feel desperate. Try to network with people when you don’t have an alternative motive, so that your interactions come across as genuine.

 

Maintain Your Network

Remember that your network is made up of people. You have to make sure that you build and maintain relationships with the people you connect with. The last thing that you want to do is be the person that only reaches out when you need something.

One great way to maintain your network is to set up a calendar of birthdays and special occasions. Sending a quick text or email on those days will make you stand out as genuine and engaged.  Outside of the special occasions, make sure to send thank you notes, set up coffee dates, or send over articles you think might be of interest.

 

 

There are so many more ways to build and maintain your network. Feel free to check out these additional resources: Business InsiderForbesThe Muse