An Attitude of Gratitude

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sherrie-suski-gratitudeGratitude is an intriguing concept.  It has very little to do with how much you have or what your position is in life and much more to do with the personal quality of being thankful, of the readiness to show appreciation for and to return kindness. Actively practicing gratitude and pulling it toward you on a daily basis is important because it helps us to see a world that is bigger than ourselves.  When we have gratitude, we can help each other grow personally or in business. We can help those less fortunate because we see and appreciate how much we already have.

Some of the benefits of gratitude include:

It helps you to be in the present by noticing what you do have and stopping to acknowledge it 

Being grateful has the power to change your mood almost instantly from negative to positive

The simple act of gratitude has been scientifically shown to balance our heart rhythms and nervous system, leading to favorable changes in immunity and hormonal equilibrium, as well as increased production of the anti-aging compound DHEA.

Further benefits include a significant reduction in stress, anxiety, insomnia and depression.

Those in the gratitude condition reported fewer health complaints and even spent more time exercising than control participants did.

Improved emotions when someone who has a chronic illness focuses on an “attitude of gratitude” instead of feeling negative.

5 Ways Gratitude Changes our Brains

Gratitude Improves Mental Health 

Gratitude Improves Physical Health

Gratitude Improves Resiliency

Gratitude Activates the Brain Stem Region that Releases Dopamine and Serotonin

Gratitude Improves Sleep

Tips to Foster Gratitude 

Keep a journal of or in some way note big and little joys of daily life.

Write down “three good things”—identify three things that have gone well for you and identify the cause.

Write thank-you notes to others.

Think about people who have inspired you and what about them was most significant.

Engage in “mental subtraction.” Imagine what your life would be like if some positive event had not occurred.

How do you practice gratitude during Difficult Times? 

Just being around those you love can help you feel more grateful. Also, being more appreciative of life and feeling less cynical pushes you in a more thankful frame of mind. At other times, when you are facing a tough time, seeing it as a gift is useful.  Even in hard times comes the opportunity to learn, to improve, and, most importantly,  to give back. 

Living our Purpose

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sherrie-suski-wfhAs a purpose driven, value led company, Tricon understands how critical it is to embrace our humanity, and to be understanding and compassionate, especially during this pandemic. Our Purpose Statement and Guiding Principles take center stage at this time and we will do whatever we can to support the well-being of residents and employees. Our physical, social, emotional and financial benefit programs, that already existed, were well designed to help our employees through this crisis, and we further expanded our offerings to include additional services that are tailored to this specific situation. Everything we do is through the lens of care and support.

That’s the culture of Tricon. When you get culture right everything else falls into place and there is no better time to let that shine than right now.

Some of our employee benefits include:

  • Continued all employees on full pay whether or not we have full time work for them.
  • Continued employees who could not work at all due to childcare responsibilities on full -pay for
    6 weeks while they made alternate arrangements
  • Waived all member cost share (copays, deductibles and coinsurance) for the testing AND
    treatment of COVID-19
  • Made available a free 24-Hour Helpline, through Cigna Behavioral, that is available to all
    employees so they can talk about any stress or anxiety they are feeling during this time
  • Implemented immediate paid medical leave for any employee diagnosed with COVID-19
  • Offered paid caregiver leave for employees caring for a family member diagnosed with COVID-
    19
  • Assured employees with monthly or quarterly incentive plans that Tricon would account for
    COVID-19 impacts to operations and continue to pay them the average of what they had
    received for the last 3 months
  • Provided access to free mental health professionals, via phone or text, through the Employee
    Assistance Program
  • Offered free, live financial planning webinars
  • Provided 100% coverage for virtual doctor visits and online health care services for employees
    with chronic conditions or who are immune compromised
  • Presented well-being modules and challenges geared to staying physically and mentally healthy
    at home
  • Introduced contests to add some fun into the day- like Jellybean counting.
  • Conducted wellness checks- that included personal phone calls to each employee
  • Distributed Pulse survey that allow Tricon to tell if there is an area of employee concern that has
    not been adequately addressed or a specific geographical region that needs extra care

Tricon has really gone above and beyond to show incredible support to our employees and their families during this turbulent time.

Forbes Excerpt: “Getting Ready to Join the Workforce …”

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I was recently featured in Forbes Human Resources Council’s “Getting Ready to Join the Workforce: 13 Tips for High School and College Seniors.” Below is an excerpt of the piece. Click here for the full article.

“7. Identify What Makes You Unique

Help employers understand why you stand out from the crowd by focusing on accomplishments or attributes that make you unique and of which you are exceptionally proud. Be willing to take risks and put yourself out there. If employers aren’t connecting with who you are, those are not employers with whom you want to align yourself. You have a right to find an employer who values you! – Sherrie Suski, Tricon American Homes”

Do you feel Proud?

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sherrie-suski-proudWe had an exercise recently with Simon Sinek’s organization to re-visit our Purpose Statement and Guiding Principles.  For us they are not just words on a wall, but the very essence of who we are and why we exist.  The exercise started off with sharing stories of what made each of us feel proud to work where we do.  As we shared the stories around the table, it became clear that each person was passionately engaged in what we were creating.  

Jon R. Katzenbach, suggested in his book “Why Pride Matters More Than Money” that pride grows out of “the relentless pursuit of worthwhile endeavors.” This “intrinsic pride” becomes “institution-building” when it “prompts the kind of effective, customer-focused behaviors” that distinguish an organization from its rivals. Commitment based on “self-serving or materialistic gains,” he adds, is “short-term, transient, and risky.” It doesn’t unleash “the kind of emotional commitment” that builds “long-term sustainability.”

Knowing that the values of the company you work for align with your own individual values is an important indicator in the number of proud moments you will experience there and likely an indicator of your level of potential engagement and commitment.  

It would be difficult to work for former Baltimore Mayor Catherine E. Pugh who was recently charged with wire fraud and tax evasion and feel proud  of the company you were keeping. She is accused of ripping off nonprofit organizations and taxpayers by accepting payments for tens of thousands of books she never intended to deliver. Pugh used the money, according to court papers, to fund her mayoral bid and to buy and renovate a house in Baltimore.  Very few of us would wish to work for an organization that exhibited these values, and, if we did find ourselves in this position, would probably feel compelled to put in as little time and energy as possible, while feverishly looking for another job.  

Figure out in advance what makes you feel proud and what stories you would want to recount about why you felt proud of the company you work for.  It likely has little to do with their financial results or their share price. It likely does have to do with how they treat people and the value they place on doing what’s right, not what’s easy.  

Some of the stories that surfaced for us revolved around caring for an employee in a very difficult personal situation, making a choice that we felt was right but certainly not financially prudent, volunteering, caring for our residents in ways that went above and beyond what anyone would expect.  

Each company will have its own unique brand and style, but the next time you are contemplating switching jobs, ask the recruiter what some of their most proud moments have been and ensure that they align with what would make you feel proud.

Mid-Year Crisis

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We have all heard of the proverbial mid-life crisis where people in their 40’s or 50’s start to take stock of their lives, celebrating or lamenting what they have or have not accomplished.  Many of us go through the same feelings, albeit on a smaller scale, when the mid-year hits. It signals that it is time to take stock of what we and our teams have accomplished to date and determine how to prioritize our goals over the course of the rest of the year to ensure that we finish where we want to be, having accomplished everything we set out to do in January.  

Take stock

For those without an automated goal planning platform or for those of you have a platform that you don’t check into and update very often, now is the time.  Review what you committed to in January, update what has been accomplished and decide now what shouldn’t still be on the list. Business priorities change constantly and initiatives that seemed critical in January may not be so any longer.  Or, conversely, there may be projects that need to be added.

Prioritize

Align with key stakeholders in the organization to ensure that you understand not just HR priorities, but organizational priorities.  Where can you make the most meaningful contributions?  Whose buy in do you need? Ensure that you communicate these priorities to your team so they clearly understand which projects have the most visibility and are in a critical path.  

Assess resources and expertise

If there are significant changes to the plans that were carefully laid out in January, you will need to re-assess both the resources you have at your disposal and the expertise that exists within your team. In most cases there will be options.  You will be able to make a case for leveraging external resources if required to get the job done.  If it a training and expertise concern, now is a good time to explore additional training opportunities for your team members to ensure they are better prepared in the future.  

Develop Training Plans

To ensure that everyone on your team is prepared to tackle their new assignments for the remainder of the year, you may need to add “Training Plans” to your own goals. Assigning responsibilities to employees who are not adequately trained is a lose lose proposition.  No one wants to appear incompetent. Remember that training and development is a process that takes place over time. The plan itself is not the end, but rather the means to achieving a skill set or competency.

July 1st, just like January 1st, is a time to take stock of what has been done and what is still to come.  Re-assessing our priorities now assures that we finish out the year proud of what we and our teams have accomplished on behalf of our organizations!

Employee Engagement in Action

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Employee Engagement must be close to the top buzz word for 2019 or perhaps even the last decade.   While everyone can speak eloquently about the benefits of encouraging employee engagement and the importance of it to producing top business results, ask more specific questions and those once vivacious people go silent.  Few actually spend the time to detail the specifics of what activities actually do increase employee engagement in the workforce. Before we increase our spending in 2019 by 45% on increasing employee engagement as predicted by G2 Crowd, let’s figure out exactly how we should be allocating those additional dollars.

Productivity 

Productivity yields employee engagement. A novel concept as most would argue that it is the reverse; a previously engaged employee yields better productivity.  However, this gives us a significant opportunity to ensure that we provide our employees with every opportunity to not only produce, but to understand how what they do fits within the framework of the organizational objectives.  Establishing waterfall goals is an easy an effective way to assist employees at every level to understand their ability to accomplish objectives and feel proud of their contribution to the organization, thus yielding more productivity.

Employee Recognition

Employee recognition can come in many forms, individual, team or even Company.  We use a peer to peer recognition program called Good Gotcha’s. Anyone can nominate anyone else for doing something good.  A subset of those are then chosen and announced at our quarterly all hands meeting. We also have quarterly awards structured around our Guiding Principles, an annual President’s award and Community service award.  Don’t forget about company awards, there is Great Places to Work and the corresponding Fortune awards, AON Top places to Work and many local awards.  Employees feel proud to work for a company that is recognized nationally as one of the best places to work!

Promoting Wellness

Healthy employees are happy employees!  While only about 10% of employers have implemented a formal wellness platform, they provide opportunities across a host of health initiatives for your employees.  We use Vitality and could not be happier.  Employees have the ability to earn points for individual or team fitness challenges, for taking healthy actions like getting a physical of biometrics performed, buying healthy food and participating in physical, mental, emotional and financial wellness opportunities offered by the company.

Continuing Education/Learning

Almost all employees want the opportunity to develop their skills whether that be through lattice, vertical or ladder, horizontal learning opportunities.  We offer a three fold approach to learning that encompasses action steps, which are specific projects an employee can tackle to enhance their value to the company, internal training opportunities through custom content and courses and also through Franklin Covey’s All Access Pass and external training courses or certifications.

The list is likely endless.  Almost anything you do with the employees’ best interest in mind can be utilized to enhance employee engagement, and, ultimately, company performance!

Continuous Feedback

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sherrie-suski-reviewAn increased number of organizations are moving away from the annual review process to a feedback process that incorporates more frequent or real-time feedback. How frequent the review process depends on the scale, culture, and needs of the organization.  Although the process sounds simple enough, there are a number of considerations to be debated prior to implementing this type of change, from systems and platform changes to training associated with the new process.

Quarterly Feedback

Some companies choose to take an interim step between annual reviews and real-time feedback.  Enter the quarterly review. Quarterly reviews can be as simple as creating a comment box where each of the managers composes a brief summary of accomplishments for the preceding quarter or as complex as an annual review process, with ratings against core competencies, and comments for each conducted quarterly instead of annually.  Whether simple or complex, this process alleviates the employees’ common concerns around being surprised at the end of the year with feedback that they had never heard.

Real-time Feedback

The end goal in giving real-time feedback is to be able to provide continuous feedback to the employee so they can course correct in real time.  Normally this will be a two-way street where the manager can give feedback and the employee can ask for feedback on a specific project.  Many real-time systems will also provide an avenue to create Individual Development Plans ( IDP’s) in conjunction with the feedback to address any skill gaps that are identified so that training needs can be identified and a plan built to address

360 Feedback

Moving to 360 feedback, which entails feedback coming from the employee’s manager; peers; and subordinates, and is the most comprehensive of the feedback systems.  360 reviews should never be introduced without a training plan that encompasses all levels of the organization. Employees need to be coached on how to solicit feedback, how to give appropriate feedback and how to handle the feedback once it is received.  Criticism that is not truly constructive and offered with a pure heart, is almost never internalized.

Compensation

Organizations are frequently perplexed when it comes to implementing compensation reviews without an annual rating process that drives a matrix to calculate the percentage increase earned. After all, pay is one of the primary reasons employees show up to work each day. If you’re fundamentally redesigning how you determine their pay, then you need a clear plan that’s clearly communicated.  Many organizations have moved to a simplified approach where each manager is given autonomy to make pay decisions. Each manager is allocated a budget and is responsible for determining the pay/bonus of direct reports.

Ultimately, whichever review process and compensation model you choose to implement, your people leaders need to be trained to take an increasingly more active role in the management of their teams.  They need to understand that managing their people to be the best they can be is fundamentally what leadership is all about!

A Workforce of One

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I can find no single person to credit for designing the term “The Workforce of One” but it is a concept that has intrigued me since I heard it 5+ years ago.  It reminded me very much of the concepts that Todd Rose espouses in his book “The End of Average”.  When you design a system, a training program, a performance management program for the “average” employee, you design it for no one, because, in fact, there is no average employee.  It talks about embracing individuality and using it to our advantage in a world where everyone strives to be the same. The applications for this approach in Human Resources are enormous.  Human behavior is fluid, not fixed, which means we must accommodate individuality into our programs. That uniqueness can mean different employees or it can mean the difference in one employee over time.

Companies and marketers have long understood the need to treat their customers as individuals, thus the practice of dropping cookies, so that the car you looked for yesterday shows up in ads on other websites you visit today.  Your buying experiences are personalized for you. However, organizations have been primarily engaged in a one size fits all approach when developing their training programs. People now expect—even demand— customization in the workplace because they’ve experienced it in their everyday lives as consumers.

The benefits of customizing for employees are many including:

  • Increases in workforce performance and productivity
  • Enhanced employee engagement
  • Increase in the skill set value of the existing employee base
  • Attraction of the most talented employees
  • Access to a more diverse candidate pool
  • Use resources more effectively through targeted investments of HR dollars
  • Adapt more quickly to changes in the environment

HR professionals will need to develop the kinds of skills that marketers use currently to excel at customization, and they’ll have to become just as adept at using technology to support the customization. Finally, they will need to find new ways to unite employees behind the organization even as employees have more diverse, personalized experiences in the workplace. HR may have a dedicated analytics group, just as marketing does, as well as people and resources focused on coaching employees in how to make the most of their customized work experiences. HR staff dedicated to represent the needs of each employee segment may also emerge, a guide so to speak chosen for that particular type of employees.

(From Forbes) “Want To Get Noticed By Recruiters? Honing These 10 Skills Can Help”

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I was recently featured in a Forbes article on recruiting. You can find an excerpt from the article below. For the full article, click here. 

 

“6. Automation

In order to stand out, you need to be ahead of the trends. Experience in and being able to talk intelligently about AI and RPA ( Robotic Process Automation) is important in any field to which you are applying. Ensure that you have some examples of how AI has streamlined a process, created efficiencies and delivered measurable results. Discuss what you were able to achieve by freeing up resources. – Sherrie Suski, Tricon American Homes”

Workplace Certifications

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We recently embarked on a fact-finding mission around workplace certifications.  I felt strongly that we had done an amazing job internally creating a world class work environment for our employees who are spread out over 10 states and 19 different locations, but few outside of the company were aware of that.  In today’s competitive global job market, being a well-known organization or having a famous consumer brand name is not enough to attract and retain top talent. Organizations need to build an agile and connected workplace, create amazing employee experiences, nurture feedback and dialogue, actively focus on innovation, and embed their businesses into the future.

Types of certifications

Great Place to Work

This is a certification connected to Fortune. The survey is actually conducted by their research partner, Great Place TO work.  The survey is made up of about 60 questions and an additional lengthy questionnaire needs to be completed by Human Resources.  They tell you 4 hours, but we easily spent 5-10X that. Should be fortune- ate (😊) enough to be certified, this opens up the door for you to participate throughout the year in a number of other certifications including:  Top 100 Companies, Best workplaces for Diversity, Best Workplaces for Parents, Small & Medium companies, People’s Companies that Care Best workplaces for Millennials, just to name a few.

Aon Best Employers

The program salutes the achievements made by organizations that create sustainable competitive advantage through their people. Aon Best Employers program looks into the health of your organization from the inside, using the most objective measure possible – your employees’ opinion. Backed by more than 18 years’ worth of data on employee experience, Aon Best Employers program measures and recognizes extraordinary employers. It differentiates on people factors which are the key to success: high employee engagement, profound agility, engaging leadership and maniacal talent focus. Aon looks at 4 key areas:  Engagement, Agility, Engaging Leadership, and Talent Focus. They offer both a ready to use on-line survey, as well as a tailored engagement survey that you can customize.

Glassdoor Best Places to Work

Although considered a necessary evil by many to whom I have spoken, there is no arguing that prospective employees turn to Glassdoor to see what others are saying on the inside.  Glassdoor automatically selects those employers that obtain the highest average number of stars given in the reviews by their own employees.  I am proud to say we are at a 4.6, but 1/10th lower than we needed to be to win a Best Small & Medium Places to Work for 2018.  

Next time we will talk about the reasons why, both internally and externally it makes sense to participate in Work Place certifications.