Is Patience a Virtue?

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We live in a world where the pace is constantly increasing.  An analysis of the history of technology shows that technological change is exponential, contrary to the common-sense ‘intuitive linear’ view. So we won’t experience 100 years of progress in the 21st century—it will be more like 20,000 years of progress (at today’s rate), according to Wikipedia. Accelerating change – Wikipedia

90% of the world’s data was generated in the last 2 years How Fast Is Technology Growing Statistics [Updated 2021] (leftronic.com).  The adoption of mobile devices has led to the mass adoption of mobile banking technologies.  5G network technology is expected to be 100 times faster than the 4G standard, delivering 10 gigabits per second. The technological progress of mobile broadband networks will enhance IoT, bringing faster wireless internet to cars, refrigerators, and other innovations.

Workers in technology companies and other high-growth industries, routinely work 60+ hour weeks just trying to keep up.   In the last 40 years, Americans, just on average, have been working longer hours for more weeks a year. The average worker in 1980 put in 38.1 hours for 43 weeks a year. Today, the average employee works 46.8 weeks a year for a total of 38.7 hours a week.  Small increase but hey add up!

So, does patience Four Reasons to Cultivate Patience (berkeley.edu)have a place any longer in our amped-up society?  It does when it comes to human interaction.  You can be impatient with the process, focus on meeting deadlines and project plans and strive to deliver ahead of schedule.  However, there is an inverse relationship between being able to achieve the above and the amount of patience you show to the individuals on your team.  Give your employees time to finish their thoughts before jumping in.  Make sure you listen more than you speak.  It can be tempting to jump in right away with your own ideas but resist that urge and just listen and ask probing, not leading, questions. For many people, silence is uncomfortable. A break in a conversation for too long can feel awkward. Rather than succumbing to it. Use it to your advantage. Next time you feel like jumping right in to say something, pause and count to 10 in your head. You’re likely to find the other person in the conversation will step in to fill the silence. If you’re a manager, this is a powerful tool. It gives your people an opportunity to fully share what’s on their minds. How Managers can be more Effective Listeners to Better Lead their Teams (getlighthouse.com)

Different people process information at different speeds.  Giving your team members the freedom and opportunity to process all of the information and then revert back with questions will likely yield superior results in the end.  They will usually be more receptive to whatever change you are bringing forth as they will have had the time to adjust.  Not everyone can move at the same pace and human nature is to resist something until you have had time to think it through.

Start with the strongly held belief that everyone comes to work wanting to do their best.  Giving your employees the space they need and being patient with those who move at a different pace is the key to successful leadership!

Our Attitude is our Altitude

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I have to admit that this Is not my witty saying.  It is a reference from a beautifully written piece by Korn Ferry Korn Ferry | Organizational Consulting CEO, and published author, Gary Burnison. Gary Burnison (kornferry.com) He explained it this way:

When one person says thank you, it can set off a positive chain reaction. The reason lies in emotional intelligence (EI). Daniel Goleman, who has done extensive research and writing on EI and who works closely with our firm, has explained that when we develop and express our EI, we transmit more positive feelings such as gratitude than negative ones. It’s like a spark that ignites as others respond. Moods shift and positivity elevates everyone. Then our attitudes truly become our altitude.

As I read it, it reminded me of one of our own Guiding Principles at Tricon Residential. Tricon Residential – Rental Living Reimagined To elevate each other so together we leave an enduring legacy.  Similar to the ripples in the pond, each of our actions every day has a consequence.  Some purposefully intended and some not. But each of has choice to positively impact those around us or to think only of ourselves.  We have such a broader impact when we choose the former. By choosing to spread positivity, there is a ripple effect that spreads out likes rays from the sun, finally reaching earth some 90+ million miles away.  Gestures do not have to be large to make an impact.  Simply remembering to be grateful and to share thankfulness and appreciation is enough.

Appreciation is a cornerstone of the culture at Southwest Airlines, Southwest Airlines | Book Flights, Make Reservations & Plan a Trip named by Forbes as America’s #13 Best Employer of 2018. One way the company appreciates employees is by paying attention to special events in their personal lives—from kids’ graduations to marriages to family illnesses—and recognizing those with small gestures like flowers and cards. “We’re all encountering different obstacles in our life, we’re all celebrating different things in our life,” says Cheryl Hughey, managing director of culture at Southwest.

Studies show that grateful employees How to Exude Gratitude at the Office and Bring Value (dawnstebbing.com)are more concerned about social responsibility, for example. Grateful employees—as well as employees who receive more gratitude—also perform more “organizational citizenship” behaviors: kind acts that aren’t part of their job description, like welcoming new employees and filling in for coworkers.

In fact, gratitude and kindness seem to form a positive loop in the workplace. Just as gratitude leads to altruistic behavior, research suggests that the opportunity to help others and serve a cause is one of the major sources of gratitude at the office.

So, remember to say thank you often, go out of your way to show appreciation, and check in on each other regularly!

HR Systems

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Sherrie Suski, HR Systems

The choices in HR systems today are mind boggling.  Everyone wants to get on the band wagon and sell you something that will supposedly make your life easier, is user friendly, (read good UX), allows you to crunch large volumes of data in minutes.  HR systems can be as basic as an HRIS or as complicated as a performance management system with 360 review capability and goal planning and accomplishments.

Let’s talk first about functionality and next week about what you want to look for.

HRIS

An HRIS is a Human Resources Information System.  

This is your basic system that tracks all the pertinent information about your employees.  

HRIS solutions typically track:

  • Training of employees
  • Open enrollment and management of benefits
  • Compensation management
  • Human resources reporting
  • Self-service for applicants, employees, and managers
  • Personal information, Pay information, title, job grade etc..

Performance Management Systems

You may also have a separate Performance System.  A Performance Management System normally includes performance appraisal data and productivity information data. Documentation of employee performance and of how the performance was measured and reported is critical to your employees understanding this type of system.  Many of these systems come with the capability to offer:

  • Performance appraisals
  • 360 reviews where an employee is reviewed by the manager, their peers and their subordinates
  • goal planning, setting and accomplishments
  • Succession and development plans

Applicant Tracking Systems

Applicant Tracking Systems are systems that allow you to create a user/applicant experience.

The application process becomes paperless with an applicant tracking system, so it is simple to store, recall, or purge applications from the system with just a few clicks. This helps to ensure that no critical information is lost and all necessary information is readily available for open positions now or in the future.

Compensation systems

Ideally your compensation system should track all aspects of your employee’s compensation including:

  • Base salary
  • Bonuses
  • Incentive comp
  • Long term incentive comp
  • Equity/stock/RSU’s etc..

It is helpful if your Performance Appraisal system feeds directly into your compensation system, meaning less manual input or expensive integration for you.

Be very careful in selecting your systems.  Spend at least 3x the time you allotted to understanding and testing the system before you commit.  On a personal note, we have had a very bad experience with Cornestone.  While their systems have a lot of capability, you would literally need to be a system admin in order to build out the back end which they require you to do.  They are the farthest thing from user friendly with very poor UX design.

TAH Human Resources 101: Establishing Your Core Competencies

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sherrie suski business meeting

In our last article we discussed determining what the real purpose of your organization is, often referred to as your Mission Statement.  We emphasized how important it is for you and your employees to understand why your organization exists, what it does, who it does it for and how it does it.  This is the first stepping stone to building employee engagement and a productive workforce!

Once you have clearly defined and communicated your mission, your next stepping stone is figuring out a way to drive employee behavior in support of your mission.  One of the ways you can successfully do this is to create core competencies as a part of your overall Performance Management system.  Core competencies are particular behaviors that you want to encourage and measure in each individual in your organization.  You will want to think about 4-5 core competencies that are shared by all your employees.  These should be directly driven from your mission statement and the work you will do to support your mission statement.  

It is important to have shared core competencies to ensure that each of the employees are moving in the same direction and the same behavioral attributes are being rewarded across the organization.  Examples of these core competencies might be “Results Management” or “Critical Thinking”.  Competencies that are important for everyone in your organization to excel in.   You might also think about whether core competencies by function are important.  An example of a core competency by function might include “Attention to Detail” for your Accounting team, while an example of a core competency for your marketing team might be “Creativity and Innovation”.  If you are going to create these by function, try to limit it to another 4-5 so that you end up with no more than 10 total.

Another decision point is whether you want to level these core competencies to account for the differences in expectations between, for instance, an AP Clerk and a Dir., of Accounting.  In general, I feel it is important to use leveling as our expectations of one position are different than of the other.

There are many excellent Performance Management systems that exist on the market today.  Many will give you a list of core competencies to choose from, as well as letting you create more custom varieties for your own individual organizational needs.

Think about engaging your workforce to help choose the core competencies, especially those by function.  This will encourage both buy-in to your Performance Management process, as well as drive employee engagement.

Next time we’ll talk about developing goals which you will incorporate into your Performance Management system.

TAH Human Resources 101: Consciously Created Culture

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sherrie suski brainstorming image

What is culture?  Culture is casually defined as the beliefs, customs, behaviors, etc., of a particular society, group, place, or time.  So, just like each society has its own culture, each Company has its own culture as well.  In each company a culture exists – whether or not it is consciously created.  It is created by the way management treats the employees, by the way employees treat each other, and by the way the organization treats its customers.  It is created by the behaviors and attitudes that are rewarded and those that are penalized.  So, if you want to instill a particular culture within your organization, you need to consciously create it, and the sooner you do so, the better.  If you are so fortunate to have come into a blank slate, it is much easier to create a culture from scratch rather than to try and change what already exists.

 

To a large degree, this is the fortunate position we have found ourselves in.  We are hiring a large group of people over a short period of time and have the opportunity to instill our culture from the ground up, at least in the corporate office.  To quote a popular and excellent author, Simon Sinek, we started with WHY.  Why does our company exist?  There are many versions of this; some call it a vision or mission statement, which some use interchangeably although they are different.  Others call it Go-To statement, but it is, basically, all driving toward the same outcome.  How do we all align toward a common goal at the highest level.  Once the common purpose is hammered out and disseminated throughout the organization, which is an article in and of itself, it becomes time to figure out how you will put that purpose in place.  This is a good time to involve the rest of the organization, especially if you are working toward a more collaborative culture.  Create cross functional focus groups, brainstorm ideas on whiteboards or through interactive AV technology.  Work with them until they feel right, like they echo the essence of what you are trying to achieve.  There may be as few as five or as many as a dozen.  From there the real work starts because now each organization has to grapple with what they need to do in order to bring this cultural initiative to light.  These will become the performance metrics used to drive not only your culture, but the performance of your organization.

As a side note, culture can and should be drive by initiatives, performance metrics, goals and other measures, but culture also needs to be driven by the less tangible, kindness, compassion and empathy.  Cultures are driven by the words used and the deeds carried out every day.  They are driven by doing what is right for your employees as human beings.  By bringing in flowers on Mother’s Day, by handing out Good Gotcha’s, by taking the time to listen and to genuinely care.

Next time we’ll talk more about tying Performance Management in an organization to the cultural initiatives and then about metrics and measurements tied to the performance management core competencies and goals.